Frequently Asked Questions
User guide to book Flights on Via.com
| Click on Flight tab. Key in departure city and Destination. You will be helped by keyword in drop down. Mouse over and Select. Enter your travel dates and number of passengers. Click 'Search'
| Wait for search result to load. Compare available airfares, sorted by cheapest price. Click on a flight price to continue
Search different days by using 'modify search'
What you see is the price before adding the booking fee
|Check and confirm your flight details, scroll down and Click on 'Book' at the bottom of the page to continue
|Key in passenger information for all travellers with correct date of birth, passport number and passport expiry date in correct format date/month/year. Note bookings will fail if you have entered incorrect details
|Complete payment with your preferred method, accept terms and conditions, and click 'Pay now' to finalise your booking. Ensure your browser pop up is enabled if you are using netbanking. For credit card users, please be aware that you are card is on OTP / 3D secure else the payment will fail
|A confirmation page will appear to confirm your booking was successful. You will also be sent a confirmation email within 24 hours which contains all your flight details and important travel information. Budget airline confirmations will come instant while full service airlines can take time upto 24 hours.If you are stuck during the reservation, for personalized support dial in the hotline number. Reservation through call centre will attract additional MYR 62 booking Fee. You will have to send in your confirmation via email with complete itinerary and acceptance of call centre fee MYR 62